What is Advanced Email Security?
Advanced Email Security is a fully managed email protection service that prevents up to 99% of unwanted messages, phishing attempts, viruses, and other internet pollution from ever reaching your network. Since Advanced Email Security is delivered as a service, there is nothing to install, configure or manage. Setup is easy and usually takes less than an hour, regardless of the size of the organization.
How does Advanced Email Security determine which email to block?
AppRiver's service relies on a collaboration of automated systems and people to identify malicious messages and keep your inbox safe. The system is designed as a continuous, large-scale learning process where human and machine elements work together to evaluate messages. The machines do things that the people can't, such as comparing and cataloging features on millions of messages very quickly. Likewise, people do things that the machine can't, like recognizing a new spam or obfuscation technique with a single message sample. (For example, humans can quickly recognize sexual innuendo.)
How effective is Advanced Email Security?
In its evaluation of AppRiver's technology for its 2006 "Pattern Recognition: Technical Insights" report, research firm Frost & Sullivan observed, "AppRiver's real skill set comes from speed-spam and virus capture rates second to none in the security industry." More importantly, Advanced Email Security has maintained a 97% customer retention rate since 2002.
Does Advanced Email Security work quickly?
In a fraction of a second, every piece of your company's email is subjected to a blend of proven filtering techniques. Advanced Email Security filtering systems are constantly updated so illicit email is quickly identified and blocked. Advanced Email Security has approximately 200-250k active signature tests at any given time. Currently, Advanced Email Security processes over 2.5 billion messages per month for about 67,000 companies on six continents.
How often are the Advanced Email Security rules updated?
The service is maintained and updated an average of 4,000 to 8,000 times a day, every day.
Does Advanced Email Security screen outgoing mail as well?
Yes. Our outbound email filtering program cleans all internal emails before they are sent from the network's system. This additional filtering service reduces the risk of improper routing and misuse of the company's resources, as well as unapproved messaging.
What scanning engines do you use?
AppRiver employs a variety of spam-blocking techniques, but the heart of our system is Message Sniffer®, our proprietary technology that uses advanced pattern recognition and a regularly updated "rules" database to accurately identify potentially unwanted and malicious messages. Message Sniffer searches for combinations of typical features including message sources, common obfuscation techniques, email and URL targets and fragments, and even coding styles.
Who owns the technology behind Advanced Email Security?
AppRiver owns all core email filtering technology used in its Advanced Email Security service, which allows the company to be highly adaptable in the fast-changing security environment. It also ensures the system's quality and cost variables remain under AppRiver's control.
How long does it take to set up?
AppRiver's internal standard is less than 24 hours, but account creation and MX record change notices usually are sent out in under two hours.
Why do I have to change my MX Record?
Advanced Email Security resides between the Internet and your mail server. If your email is hosted by a third party, Advanced Email Security sits between the Internet and your mail hosting company. By replacing your MX records with MX records provided by Advanced Email Security, your inbound mail will travel from the internet, through our screening process, where it will be scanned for spam and viruses, and then be passed to your network.
What happens to the captured mail and unwanted junk?
Each user is sent a daily Held Spam Report. If Advanced Email Security identifies a legitimate message as spam, users can instantly release the wanted message directly from the report. Web access to the quarantined email is also available to administrators and end-users. The quarantined emails can then be easily filtered, or decluttered, to help quickly view captured messages to ensure nothing important was held. However, Advanced Email Security also will inform the mailbox owner if a potentially valid email is quarantined through Quarantine Alerts.
What are Quarantine Alerts?
If Advanced Email Security flags a message as spam and it recognizes that you have corresponded with the contact previously, you'll receive a Quarantine Alert calling your attention to the message, which can then easily be released to your inbox. Likewise, any quarantined message containing a virus or malicious content sent to or received from a previous contact will also trigger a Quarantine Alert, although such message types still require Admin approval for release. Quarantine Alerts are active for both incoming and outgoing mail.
What happens to bulk emails?
By configuring a simple content rule in the Customer Portal, you can use the power of Advanced Email Securityto allow these items to be categorized and then easily sorted around your inbox to a folder of your choosing.
Is my mail protected during a disaster?
Yes. If a client server is not accepting email for any reason, the Advanced Email Securitydelivery manager will encrypt and queue email until the client server is back online. So even if your internal servers are damaged or destroyed, you will still have access to several days of email that has been preserved on AppRiver's servers.
What is the difference between Open and Closed domain modes?
Open mode is the default domain mode setting. It means that AppRiver will process all messages regardless of who they are addressed to. This setting is desirable for new accounts that have not yet entered all their email addresses. Setting your domain to Closed mode will only process mail for the addresses entered in the web interface. This will not bounce the messages and let spammers detect valid addresses. It will simply hold all incoming messages for users not on your users list after they are received.
How do I start using Advanced Email Security?
First, activate the Free trial form. This will prompt us to email you new MX records within a few hours, typically within the hour during the normal business day. The next step will be to change your MX records, which we can help you coordinate. Once the MX records have been changed, Advanced Email Security is protecting your business.