II. Some Definitions:
The terms "AppRiver," "Company," "Roaring Penguin," "we," or "us" all mean AppRiver, LLC, a Florida Limited Liability Company, or any successor.
"Email Information" means information, such as header information and content, associated with particular emails.
"Personal Information" means information about an individual who is a User or Visitor.
"Sensitive Information" means Personal Information that a reasonable person would consider sensitive, such as information about a person's race, ethnic origin, political opinions, religious or philosophical beliefs, trade union membership or information that concerns an individual's health.
"Services" means the services we offer including hosted email (our "Hosted Exchange Email Service"), email screening for spam and malware (our "SecureTide® Email Protection Service") and web filtering for protection from malware and policy management (our "SecureSurf® Web Protection Service").
"User" means an individual who uses one or more of the Services.
"Visitor" means an individual who visits the Website and is not a User.
"Website" means the website for which the URL for the home page is www.appriver.com.
III. Categories of Information We Collect:
A. Information You Provide to Us. When you register or subscribe to any of the Services, communicate with our support personnel or otherwise communicate with us, you may provide us with information that we collect. Such information may include your IP address, name, physical address, email address, phone number,
B. Information From Use of Services. We use various types of tracking software, such as "cookies" which collect information about you when you visit our website or when you use any of our Services. Information collected includes, but is not limited to, your browser type and version, your operating system
C. Information From Other Sources. We may obtain additional information about you by running searches (and having searches run) based on your domain or other information.
D. Email Information. In connection with providing our email hosting and
E. Web Surfing. Our SecureSurf® Service is designed to protect Users from malware, allow employers to restrict employee access to inappropriate sites and give employers the ability to track and collect the web histories of their employees. As a result, we may obtain a limited amount of web surfing history.
The following descriptions and uses of Sensitive and Personal Information shall apply to the collection of both intra-U.S. as
IV. Use of Personal Information:
We may use Personal Information for a variety of legitimate and legal purposes, including, but not limited to:
A. To Enforce Our Agreements. We may use the information in a good faith effort to enforce our agreements, such as our subscription agreements.
B. To Enforce Compliance with Applicable Law. We may use the information in a good faith effort to enforce compliance with applicable law.
C. To Provide or Improve Services. We may use the information to provide, manage, maintain and improve our Services, including improving our algorithms, and to provide customer support.
D. To Bill and Collect Sums Owed to Us. We may use the information to bill and in a good faith effort to collect sums owed to us.
E. To Promote our Services to You. We may use the information to promote one or more of our Services to you.
G. To Protect the Rights and Safety of Us and Others. We may use the information in a good faith effort to protect the rights and safety of us, our clients, our employees, our Users
H. To Meet Legal Requirements. We may use the information in a good faith effort to meet legal requirements, such as complying with court orders and
I. Consent. We may use the information for any other legitimate or legally permitted purpose, provided we have
V. Disclosure of Personal Information:
We may disclose Personal Information as follows:
A. To Enforce our Agreements. We may disclose the information in a good faith effort to enforce our agreements, such as our subscription agreements.
B. To Enforce Compliance with Applicable Law. We may disclose the information in a good faith effort to enforce compliance with applicable law.
C. To Provide Services. We may disclose the information to third party service providers to provide, manage, maintain and improve our Services, including improving our algorithms, and to provide customer support.
D. To Bill and Collect Sums Owed to Us. We may disclose the information to bill and in a good faith effort to collect sums owed to us.
E. To Provide Information to Our Representatives and Advisors. We may disclose the information to our representatives and advisors, such as attorneys and accountants, to help us comply with legal and other requirements.
F. To Protect the Rights and Safety of Us and Others: We may use the information in a good faith effort to protect the rights and safety of us, our clients, our employees, our Users
G. To Meet Legal Requirements. We may disclose the information in a good faith effort to meet legal requirements, such as complying with court orders and subpoenas and to prosecute or defend a court, arbitration or similar proceeding.
H. Consent. We may disclose the information for any other purpose provided we have
VI. Email Information:
We may use and disclose your Email Information as follows:
A. To Provide the Services. We may use such information to provide, maintain and improve our Services.
B. To Meet Legal Requirements. We may use and disclose the information in a good faith effort to meet legal requirements, such as complying with court orders and subpoenas. Where legally permitted, we will exert commercially reasonable efforts to notify you of any such legal proceeding before complying.
C. To Provide Access to Your Employer. If you are a User of an account paid for by a Customer other than you, such as your employer, such Customer may have a right to have access to such information.
VII. Sensitive Information:
We do not intentionally collect Sensitive information. However, if Sensitive Information is included in emails you send or receive, we will have access to such information. We will only use and disclose such information for the very limited and restricted purposes provided in “VI” above.
VIII. Restrictions on Recipients of Information:
When not impractical, such as when we are disclosing information in response to a subpoena in connection with a criminal investigation, or inapplicable, such as when the Customer is your employer and monitors email, before we disclose Personal or Email Information, we will require that the recipients enter into agreements for the restrictions that apply to us to also apply to the recipients of the information.
IX. Safeguarding Your Information:
A. We are committed to protecting the security of your personal information. We use a variety of security technologies and procedures to help protect your personal information from unauthorized access, use or disclosure. For example, we store the personal information we collect on computer systems with limited access which are located in controlled facilities.
B. If a password is used to help protect your accounts and personal information, it is your responsibility to keep your password confidential. Do not share this information with anyone. If you are sharing a computer you should always log out before leaving a site or service to protect access to your information from subsequent users.
C. Credit card information is received by us over a secure connection and not used, shared or stored except in connection with processing payments or as required by law. The information is shared only with processors who have entered into a written agreement with us committing to securing and maintaining the confidentiality of the information.
D. We also take action to protect user information off-line. All personal information is kept restricted in our offices. Only employees and independent contractors who need the information to perform a specific job are granted access.
A. To the extent that you provide us with current information, we do our best to keep your data accurate and up-to-date. If your data changes (including, but not limited to, a change in your email address) then you are responsible for notifying us of those changes so that we can keep your records up-to-date.
B. You have the right to access your data, rectify or erase your data, restrict the processing of your data and/or request that your data be transferred to your possession in a reasonable format. However, please note that your ability to use our services and products may be materially and adversely affected or restricted by such modification or erasure of your data, including access to many of the basic functions thereof. We shall endeavor to satisfy these requests within 30 days and there may be a reasonable fee associated therewith. Any such requests, including the request to withdraw consent, shall be sent to the
XII. Links to Other Websites:
XIII. Assets Transferred To Successor:
XIV. Compliance & Regulatory Obligations:
AppRiver adheres to both the EU-Swiss Privacy Shield and the EU-U.S. Privacy Shield Framework (“Privacy Shield”) set forth by the United States Department of Commerce and the European Commission regarding the collection, use, and retention of Personal Information collected from individuals located in the EEA. For more information about how we comply with the Privacy Shield Principles, please read our Privacy Shield Notice, which is available at www.appriver.com/privacy-shield-notice/.
1101 Gulf Breeze Pkwy, Suite 200
Gulf Breeze, FL 32561
In addition, if applicable to you, you may exercise your right to lodge a complaint with the relevant Supervisory Authority.