The next evolution of business meetings begins now

If you're here, you have questions about the switch from Skype for Business to Microsoft Teams. As with any change to your business tools, it's much better to be prepared. As such, we've compiled some helpful information below. Don't forget that the phenomenal support team at AppRiver is also standing by to help you through the transition. And if you happen to have a question that we can't answer, we won't stop until we find the answer you need. 

FAQs

We'll be adding to this list as we go, but here are the questions we're hearing most often...

If an end user doesn't have the Teams client installed, where can they get it?

If the automated download of the client doesn't succeed, the client may be downloaded at https://teams.microsoft.com/downloads/.

If an end user is not seeing the Teams Meeting add-in for Outlook, what's my next move?

Check the installed Office version. Supported versions/distributions are:

• Office 2013 and higher
• Click-to-run
• MSI
• Centennial (Store)

Steps for ensuring the Outlook add-in is installed and enabled are outlined here.