Excellent customer service should never be a rare phenomenon.
In fact, our company culture is built around providing a positive customer experience from first contact to “post-op” support. Our approach is called Phenomenal Care® service and we consider it as a product in and of itself. And it works – we’ve got the hardware to prove it, winning Stevie Awards for customer service and the Customer Service Institute of America (CSIA) International Service Excellence Award.
But the most important measure of our success is the overall satisfaction of our customers, as evident by the 93% customer retention rate since our company began. Today, we serve more than 53,000 companies with over 10 million mailboxes, making us one of the largest email and Web security service providers in the world. Yet we still remember that quality trumps quantity every time, especially when it comes to the happiness of our customers!
What We Mean by Phenomenal
Nice speech, but how can Phenomenal Care® benefit my company?
When you contact us, you can be assured that the person on the other end is fully trained and up to speed on the latest trends and technologies, which typically allows us to help resolve your issues in minutes instead of hours or even days. You also get the following:
- Free 30-Day Trial for all Services: Try us out before you decide to use our service.
- 24x7 US-based Telephone and Email Technical Support: Our own employees, right here in Florida, are ready to assist you all day, every day.
- No Cancellation Penalty: We don't want you to leave, but if you do, we're not going to charge you for it!
So whether your business needs Office 365 or any of our other cloud services, let us help to restore your faith in customer service.
A live chat support option is available 7 AM – 7 PM Central US Time for network admins. However, for security reasons, you will need to log in through AppRiver's Customer Portal.