Office 365 Milestone: AppRiver surpasses 275,000 CSP Users
Leading cloud cybersecurity and productivity provider AppRiver, today announced it has fully transitioned to the Microsoft Cloud Solution Provider (CSP) program, with more than 275,000 users on its Office 365 service.
Among the first companies selected by Microsoft to sell Office 365 when the service was launched in 2011, channel-centric AppRiver advocated for and pioneered two-tier channel sales under the original Office 365 syndication model. The company now boasts more than 17,000 direct and resold customers on the platform. Because of its long history and deep experience with Microsoft, AppRiver was able to transition its users to the new CSP model with no disruption for clients.
“Since we were one of the few companies worldwide to pilot the two-tier program, it was easy to seamlessly transition our users,” senior director Scott Paul said. “Not only was the transition relatively quick, it was done without any breaks in our world-class customer care program.”
As an indirect CSP, AppRiver enables its partners to set their own prices and do their own billing for Office 365. Launched as a security company, AppRiver also offers important services to keep the platform secure. These include spam and virus filtering, Web protection, email encryption, secure archiving, and email continuity. All come with cost-free access to AppRiver’s award-winning Phenomenal Care service.
“Our customer care is the highest-rated experience out there,” Paul said. “Our partners know we are always just a phone call or a few keystrokes away.”
AppRiver offers cloud-based cybersecurity and productivity services to 53,000 companies worldwide, with more than 10 million mailboxes under its protection. Launched in 2002 as a spam- and virus-filtering company, AppRiver has since added Web malware protection, email encryption, secure archiving and email continuity to its suite of security services. The company is also among the world’s top providers of Office 365 and Secure Hosted Exchange. All services are offered on a pay-as-you-use basis with a free, fully supported 30-day trial and 24/7 US-based Phenomenal Care™ customer service. Easy, effective and affordable solutions – backed by white-glove customer care – have enabled the company to maintain an annual 93-percent customer retention rate. AppRiver is headquartered in Florida and maintains offices in Georgia, Texas, New York, Switzerland and Spain. To learn more, visit AppRiver online, Facebook, LinkedIn and Twitter.