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AppRiver’s Phenomenal Care™ Earns International Distinction


AppRiver, LLC, a leading provider of email messaging and Web security solutions, today announced it was presented with a Silver Stevie® Award in the Customer Service Department of the Year - Computer Hardware & Computer Services category in the eighth annual Stevie Awards for Sales & Customer Service.  The Stevie Awards is an international competition recognizing excellence in disciplines that are crucial to business success.

 

More than 1,500 nominations from organizations of all sizes and in virtually every industry were evaluated in this year's competition, an increase of 36% over 2013.  Finalists were determined by the average scores of 129 professionals worldwide, acting as preliminary judges.  Entries were considered in 43 categories for customer service and contact center achievements, including Contact Center of the Year, Award for Innovation in Customer Service, and Customer Service Department of the Year; 43 categories for sales and business development achievements, ranging from Senior Sales Executive of the Year to Sales Training or Coaching Program of the Year to Sales Department of the Year; and categories to recognize new products and services and solution providers.

 

More than 260 executives around the world participated in the judging process for the 2014 awards, to determine the Finalists and then the Gold, Silver and Bronze Stevie Award placements.

 

"Entries to the Stevie Awards for Sales & Customer Service awards have almost doubled over the past few years," said Michael Gallagher, president and founder of the Stevie Awards.  "Not only have we seen a dramatic increase in the number of entries; but the judges have also seen a remarkable rise in the quality of the nominations submitted overall.  We congratulate all of this year's Stevie winners for their outstanding work."

 

Since the company's inception in 2002, AppRiver has sustained an impressive 93% customer retention rate while growing its customer base to more than 45,000 businesses and over eight million mailboxes worldwide.

 

The company continually aims to create a positive customer experience from first contact to post-op support.  When customers contact AppRiver's Phenomenal Care team, they know that the person who helps them is an AppRiver employee who is fully trained on the latest services, trends and technologies. That's because all AppRiver employees have access to AppRiver University, the company's first-class training and development program.

 

Other distinguishing features of AppRiver's Phenomenal Care include:

  • Dedicated Service 24/7. US-based telephone and email support is available around the clock.  Service calls are not timed, and AppRiver will stay with the customer for as long as it takes to ensure that customer's satisfaction.
  • Free 30-Day Trial with No Cancellation Penalty. All services come with a 30-day free trial.  Customers are free to cancel at any time without worrying about cancellation fees or legacy costs.

 

"Being named a Silver award winner in the customer service category is an extraordinary honor," said Michael Murdoch, AppRiver's CEO.  "It is further acknowledgement of the value AppRiver's Phenomenal Care team is bringing to our customers. This Stevie Award recognizes that even as AppRiver grows its customer base, we continue to make good on our commitment to deliver the best customer experience in the industry."

 

The awards were presented to honorees during a gala banquet on Friday, February 21 at the Bellagio in Las Vegas.  More than 400 nominated customer service and sales executives from the U.S.A. and several other countries attended.

 

The Business TalkRadio Network will broadcast a recording of the presentations this Wednesday, February 26, at 8:00 pm ET.

 

More information about the Stevie Awards for Sales & Customer Service is available at www.StevieAwards.com/Sales.

 

About AppRiver

AppRiver is a Software-as-a-Service (SaaS) provider offering award-winning email and Web security solutions to businesses of all sizes. Understanding the need to protect networks from today's increasingly complex IT threats, AppRiver offers businesses a comprehensive, yet affordable subscription-based solution that incorporates the latest spam and virus protection, email encryption and Web security on the market. In addition, the company provides a complete managed service for Microsoft Exchange, as well as a bundled Office 365 solution. Since its inception, AppRiver has sustained an impressive 93% customer retention rate while growing its customer base to more than 45,000 companies and over 8 million mailboxes worldwide. The company maintains offices in Florida, New York and Switzerland, and is led by an Ernst & Young Florida Entrepreneur of the Year award winner. For more information, please visit www.appriver.com.