How To Configure Exchange for BlackBerry 10 Devices

This procedure is applicable for BlackBerry smartphones and tablets running BlackBerry 10 or higher software versions. This includes Z10, Z30, Q5, Q10, Q30, Classic, Leap, PassPort, Porsche, and similar devices.
*This does not include legacy BlackBerry devices such as the Bold, Curve, Storm, Torch  or similar devices.
The BlackBerry Priv and DTEK50 handsets run Android software. For instructions to configure these devices using the Gmail application please refer to the following article: How to Configure Exchange with Gmail for Android
Prior to starting this procedure, obtain your account-specific information from the Customer Portal according to the following article:
1. On the home screen, tap the Settings icon.

2. On the System Settings menu, tap Accounts.

3. On the Add Account menu, tap the Advanced icon at bottom of screen.

4. On the Advanced Setup menu, tap Microsoft® Exchange ActiveSync.

5. On the Add Account menu, complete only the following fields and tap Next:
a. Description

b. Domain*

c. Username*

d. E-Mail Address

e. Password

f. Server Address*

  * - Obtain from Customer Portal (

6. On the next Add Account menu, set preferred sync preferences and tap Done.

7. BlackBerry will finalize the configuration and return to the Mail menu while communicating with the server. Proceed to the Hub home screen to view mail. (Note that synchronization may take several minutes to complete.)