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AppRiver 24x7 Support

Submit a Ticket

Need some help with an AppRiver service? Click here to submit a support ticket to AppRiver's Phenomenal Care and one of our team members will get back to you — usually within 15 minutes. If you have an emergency request, see below.

Emergency Support

Open a support request and under Problem Category select an Emergency option. The request will be transferred to a customer care representative for immediate review.

When web access is not available, use pagesupport@appriver.com.

Live Chat for Administrators

A live chat support option is available for network admins. However, for security reasons, you will need to log in through AppRiver's Customer Portal. Once in the portal, click on the "Help" drop down and then select "Chat with Tech Support".


Self Help

Start here with our searchable Knowledgebase or view an Existing Ticket.


Remote Assistance

For Live Remote Assistance, Click Here