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Spam and Virus Protection

SecureTide™ blocks 99 percent of spam and viruses, keeping your inbox clean and your network safe. SecureTide is easy, effective and affordable email security from AppRiver, the company trusted to protect eight million mailboxes worldwide.

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Overview

Keep your Inbox Clean

SecureTide™ is the award-winning anti-spam service from AppRiver that saves you time and money by blocking unwanted messages and keeping your system free of adware, spyware and viruses. With SecureTide, there is no onsite hardware or software required.

Set-up is easy: A simple change to your MX records is all it takes to get started. You'll receive a daily Held Spam Report to see the spam you're (not) missing. You can also find and restore any legitimate messages we might mistake for spam.

Here's the best part: You can try SecureTide free for 30 days.

Once you see how effectively SecureTide works, simply pay a low monthly, per-user fee to keep it. And there's no long-term obligation or cancellation fee, so you can stop the service any time you'd like.

Easy. Effective. Affordable. Try SecureTide today and experience email without spam.

Features & Benefits

Easy to set up. Instantly effective.

SecureTide™ is AppRiver's award-winning email security service that intercepts spam and viruses before they can ever reach your inbox or servers.

SecureTide Features & Benefits:

  • Real-time protection from today's IT threats
  • Simple implementation
  • No hardware or software installation
  • Inbound and outbound email protection
  • Daily Held Spam Reports
  • Disaster email recovery service included*
  • 99-percent effectiveness in blocking spam and viruses
  • Phenomenal Care™ from our US-based team, 24 hours a day, every day


* AppRiver's Disaster Email Recovery Service will hold up to 30 days of email in a queue anytime your mail servers are offline. This service may be augmented with our Email Continuity Service (ECS) that will allow one, some, or all users to have an Outlook Web Access mailbox (with up to the last 30-days of mail) embedded within our customer portal. There is a small ECS mailbox/month fee for this service.

How Does It Work?




SecureTide™ by AppRiver is our award-winning anti-spam service that puts a filter between the Internet and your mail servers. Email messages are routed through our SecureTide servers which employ a number of sophisticated detection methods, updated continuously, to ensure you get the legitimate messages you want without the spam and viruses you don't.

SecureTide is incredibly easy to set up and use. With just a few simple DNS record changes for your domain, you'll quickly find your inbox is free of spam and viruses. A helpful Held Spam Report is sent to you each day so you can see the unwanted messages you're (not) missing. From that report, you can release any messages you decide you want to keep.

To make SecureTide even more effective, the service also allows you to adjust your settings to add or block other senders automatically. Try SecureTide risk-free for 30 days and see for yourself how easy it can be to stop spam forever.

Quality Protection and Flexible Support

At AppRiver, we pride ourselves on providing clients with affordable, effective solutions for companies of all sizes. We're constantly looking for ways to improve our spam blocker. We continually send our clients free updates of our email virus protection, so they can stay safe from the latest developments by spammers. In addition, customers have constant access to our quality support team.


“The product's Web-based interface makes setup and maintenance a snap filter updates can be programmed to happen every several minutes, ensuring the best protection. But the real beauty of SecureTide is the set-it-and-forget-it style of deployment.” Frank J. Ohlhorst CRN

FAQs

Some Questions We've Heard

What is SecureTide?

SecureTide is a fully managed email protection service that prevents up to 99% of spam, phishing attempts, viruses, and other internet pollution from ever reaching your network. Since SecureTide is delivered as a service there is nothing to install, configure or manage. Setup is easy and usually takes less than an hour, regardless of the size of the organization.

How does SecureTide determine which email to block?

AppRiver's service relies a collaboration of automated systems and people to block spam and viruses. The system is designed as a continuous, large-scale learning process where human and machine elements work together to evaluate messages. The machines do things that the people can't, such as comparing and cataloging features on millions of messages very quickly. Likewise, people do things that the machine can't, like recognizing a new spam or obfuscation technique with a single spam sample. (For example, humans can quickly recognize sexual innuendo.)

How effective is SecureTide?

In its evaluation of AppRiver's technology for its 2006 "Pattern Recognition: Technical Insights" report, research firm Frost & Sullivan observed, "AppRiver's real skill set comes from speed-spam and virus capture rates second to none in the security industry." More importantly, SecureTide has maintained a 97% customer retention rate since 2002.

How reliable is SecureTide?

SecureTide was designed to have built in redundancies at every level: from SAS70 Level 2 compliant data centers spread across different continents, to bundling bandwidth from six major Network Providers to ensure reliability. Our Tier-1 facilities are located in Texas, Virginia, London and Hong Kong and are well-protected against power failure, equipment malfunction and natural disaster.

Does SecureTide work quickly?

In a fraction of a second, every piece of your company's email is subjected to a blend of proven filtering techniques. SecureTide filtering systems are constantly updated so illicit email is quickly identified and blocked. SecureTide can run approximately 70,000 signature tests against an email in under 5 milliseconds. Currently, SecureTide processes over 16 billion messages per month for about 45,000 companies on six continents.

How often are SecureTide's rules updated?

The service is maintained and updated an average of 4,000 to 8,000 times a day, every day.

Does SecureTide screen outgoing mail as well?

Yes. Our outbound email filtering program cleans all internal emails before they are sent from the network's system. This spam filtering service reduces the risk of improper routing and misuse of the company's resources, as well as unapproved messaging.

What scanning engines do you use?

AppRiver employs a variety of spam-blocking techniques, but the heart of our system is Message Sniffer, our proprietary technology that uses advanced pattern recognition and a regularly updated "rules" database to accurately identify spam. MessageSniffer searches for combinations of spam features including message sources, common obfuscation techniques, email and URL targets and fragments, and even coding styles.

Who owns the technology behind SecureTide?

AppRiver owns all core email filtering technology used in its SecureTide service, which allows the company to be highly adaptable in the fast-changing anti-spam environment. It also ensures the system's quality and cost variables remain under AppRiver's control.

How long does it take to set up?

AppRiver's internal standard is less than 24 hours, but account creation and MX record change notices usually are sent out in under two hours.

Why do I have to change my MX Record?

SecureTide resides between the Internet and your mail server. If your email is hosted by a third party, SecureTide sits between the Internet and your mail hosting company. By replacing your MX record with an MX record provided by SecureTide, your inbound mail will travel from the internet, through our screening process, where it will be scanned for spam and viruses, and then be passed to your network.

What happens to the captured mail and spam junk?

Each user is sent a daily Held Spam Report. If SecureTide identifies a legitimate message as spam, users can instantly release the wanted message directly from the report. Web access to the quarantined email is also available to administrators or end-users.

Is my mail protected during a disaster?

Yes. If a client server is not accepting email for any reason, SecureTide's delivery manager will encrypt and queue email until the client server is back online. So even if your internal servers are damaged or destroyed, you will still have access to several days of email that has been preserved on AppRiver's servers.

How much does SecureTide cost?

Pricing for SecureTide is determined by your company's mailbox count, the required options, and by the length of service agreement. Contact us at sales@appriver.com to receive pricing for your specific requirements.

How do I start using SecureTide?

First, activate the Free 30 day trial form. This will prompt us to email you new MX records within a few hours, typically within the hour during the normal business day. The next step will be to change your MX records, which we can help you coordinate. Once the MX records have been changed, you are finished. No more spam.

Get Started

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  • Toll-free: 866-223-4645
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