AppRiver’s Email Continuity Service (ECS) gives you access to email even when your own servers go offline. With ECS from AppRiver, users will be able to instantly log into their mail via Outlook Web Access (OWA) where they can view and respond to the last 30 days of messages as well as any new messages received. Once service is restored, any messages received during the outage will be available in their mailboxes.
AppRiver’s ECS is designed as an always-on service, so there’s no need to activate it while you’re working to restore service or handling other priorities.
Email Continuity Service from AppRiver. It’s protection for your business and peace of mind for you.
Features & Benefits
AppRiver’s Email Continuity Service is your assurance that your business will always have access to messages, no matter what happens to your own mail servers.
Email Continuity Service Features and Benefits:
- Simple to launch, easy to use
- No onsite hardware or software required
- Affordable for businesses of all sizes
- Always on, instantly available
- No “bounced” messages for your customers
- Phenomenal Care™ from our US-based team, 24 hours a day, every day
How Does It Work?
Email Continuity Service from AppRiver gives you peace of mind by allowing you to receive email even when your own mail servers are down. AppRiver maintains the last 30 days of incoming email for your organization for easy access during natural disasters, unplanned outages or even routine maintenance. This mail is accessible through Outlook Web Access (OWA). Customers don’t receive annoying bounce messages and you don’t have to worry about losing important information.
ECS is always on, so there is no start-up process if your mail flow is interrupted.
Can I enable ECS for a few users, or am I required to enable ECS for all my users?
As an administrator, you can decide which users you want to have ECS and which users you want using SecureTide™ only.
Does my internal mail get copied along with the rest?
No. The server does not send the internal mail beyond your mail server, so AppRiver never gets a copy to include in ECS.
How do I release a blocked email?
You can release quarantined mail from the SpamLab by logging into your Customer Portal, or by selecting messages from your daily Held Spam Report.
How do I access ECS when my email goes down?
Users can access their email via ECS through the Outlook Web Access (OWA) portal within the Customer Portal (CP).
Administrators can access all emails on the domain via the CP.
Will my calendar and contacts synchronize to AppRiver ECS?
No. Contact and calendar information is not included in ECS synchronization.
Is there a limit to the amount of email storage I have while using my ECS?
No. AppRiver provides unlimited storage for the previous 30 days of messages.
If I encounter an issue or have any feedback who should I contact?
You can reach our support team anytime at 866-223-4645 or you can create a ticket by submitting an email to email@example.com, or you can use our web form (add link to web form).
Sign Up to Become An AppRiver EarlyAdopter
By participating in the AppRiver EarlyAdopter Program you will gain early access to new AppRiver solutions. During these previews you will be able to evaluate our services and provide valuable feedback about what works, what doesn’t and what could be made better. As a result, we will bring to market solutions that more closely match your needs.
As an AppRiver EarlyAdopter, you can:
- Keep up to date on the latest offerings from AppRiver
- Gain early access to the newest AppRiver services
- Provide product feedback that shapes future AppRiver solutions
You can count on every AppRiver EarlyAdopter Preview to be easy to install and use, and as always, there is no obligation to purchase.
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