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AppRiver FAQ

Who is AppRiver?

AppRiver is a managed service provider specializing in email and Web security. The company was founded in April of 2002 to provide simple and powerful hosted solutions to businesses large and small. Company headquarters are located in Gulf Breeze, Florida. We provide all client services through our network of secure world-class data centers located throughout the United States, Europe, and Asia. The company's success has made it one of the largest email and Web security companies worldwide.

What services does AppRiver provide?

With AppRiver, you have access to a suite of services that includes:

  • SecureTide™ to keep your email free of spam and viruses
  • SecureSurf™ Web protection to block malware and filter objectionable content
  • Secure Hosted Exchange for companies who want secure and reliable email – from their desktop, laptop and mobile devices – without the hassle of managing their own servers
  • CipherPost Pro™ that encrypts your email from sender to recipient
  • Email Continuity Service that gives you access to your email even if your mail servers are down
  • Email Threat Intelligence spam filter that is available as an SDK/OEM solution
  • Office 365 Plus with expert migration assistance and Phenomenal Care™ support
  • Email Archiving & Compliance solution for all of your email archiving and eDiscovery needs
  • DNS Hosting Plus to ensure your DNS records are available on servers worldwide to protect against Distributed Denial of Service (DDoS) attacks

Many of AppRiver’s services can be managed through our innovative, intuitive customer portal.

Who uses AppRiver?

We have more than 47,000 clients located across six continents who rely on AppRiver technology to securely process email and protect corporate productivity. AppRiver serves businesses of all sizes in a variety of industries with diverse server platforms.

Why do companies choose AppRiver?

We ask our clients the same question and repeatedly find that companies are most appreciative of our Phenomenal Care™, flexible services, affordable pricing, and effective filtering techniques. We continually strive to develop a more profitable relationship with our customers and have successfully retained over 93% of our clients since inception.

How reliable are your services?

Our services are designed from the ground up and operate at the highest levels of reliability available in the industry and are well-protected against power failure, equipment malfunction and natural disaster. We have built in redundancies at every level: from data centers spread across different continents, to bundling bandwidth from six major network providers. We also employ Akamai’s Internet optimization technology to improve the performance and reliability for selected services.

Can my company try an AppRiver service before we buy it?

Absolutely. In fact, we encourage you to sign up for a 30-day trial run of any service before billing begins. If you are not satisfied with the service, there is no obligation to continue at the end of the trial period.

What if I have additional questions?

Please feel free to contact us with whatever questions you may have. Call 866.223.4645 or email us at info@appriver.com.