AppRiver FAQ

Who is AppRiver?

AppRiver is a Managed Service Provider specializing in secure messaging solutions. The company was founded in April of 2002 to provide simple, yet powerful email security solutions to businesses of any size. Company headquarters are located in Gulf Breeze, Florida. We provide all client services through our network of secure World-class data centers located throughout the United States and Europe. The company's success has made it one of the largest email security Managed Service Providers (MSPs) to the business market worldwide.

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What services does AppRiver provide?

AppRiver provides SecureTide™, a spam and virus protection service, Message Sniffer™, an advanced pattern matching technology used by companies that build spam filtering services and appliances, and a Hosted Microsoft Exchange Service that uses our proprietary Shoreline™ interface.

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Who uses AppRiver?

We have more than 26,000 clients located across six continents who rely on AppRiver technology to securely process email and protect corporate productivity. AppRiver serves businesses of all sizes in a variety of industries with diverse server platforms.

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Why do companies choose AppRiver?

We ask our clients the same question and repeatedly find that companies are most appreciative of our quality customer support, flexible services, affordable pricing, and effective filtering techniques. We continually strive to develop a more profitable relationship with our customers and have successfully retained over 97% of our clients since inception.

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How reliable are your services?

Our services are designed from the ground up and operate at the highest levels of reliability available in the industry and are well-protected against power failure, equipment malfunction and natural disaster. We have built in redundancies at every level: from data centers spread across different continents, to bundling bandwidth from 6 major Network Providers.

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Can my company try an AppRiver service before we buy it?

Absolutely. In fact, we encourage you to sign up for a 30-day trial run of any service before billing begins. If you are not satisfied with the service, there is no obligation to continue at the end of the trial period.

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How much do your services cost?

• Pricing for SecureTide is determined by your company's mailbox count, and by the length of the service agreement. Contact us at sales@appriver.com for detailed pricing information.
• Secure Exchange Hosting is $12.95 per user each month. The service includes SecureTide spam and virus protection and an easy to use control panel called Shoreline.
• A subscription to Message Sniffer is available for $495 per year, including rule base and software updates. Renewals are also available at an annual rate.

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What if I have additional questions?

Please feel free to contact us with whatever questions you may have. Call 866.223.4645 or email us at info@appriver.com.