Clients: Letters

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Oldham Travel LogoSeptember 20, 2007

AppRiver, LLC
1101 Gulf Breeze Parkway
Gulf Breeze, FL 32561

Mr. Murdoch,

Although we are a much smaller company than three decades ago, we still know good technical service when we experience it. Our company first used automation provided by the airlines starting in 1977. Since that time we have had a myriad suppliers and service providers, and experienced the full range of customer service from simply horrid to very good. It is my contention that we are, by experience alone, qualified to judge sales and technical service.

The service that we have received from Appriver personnel over the last month is the zenith of customer service. Every single contact that we have had, from Theresa at the switchboard, to the sales department, and to the several technicians who have wrestled with helping solve our problems has been truly outstanding. They have been amazingly pleasant, very competent, incredibly patient, and professional in every way. They are the poster children for service excellence. Naming those who helped would be superfluous, since every single person has been so outstanding.

I learned of Appriver listening to some goofy commercials on Serius radio. I chose to make contact via the web, and learned that your services will save our small company significant dollars by eliminating service calls and no longer needed software protection programs. All that is in addition to the elimination of patently offensive spam reaching our employees.

My hat is off to you and your fine organization.

George E. "Skip" Oldham, III CTC
Oldham Travel
206 Princeton Rd, NE. #41
Johnson City, Tennessee 37601-2025
423.282.1111
In our 77th year of service
www.oldhamtravel.com

Customer Quotes:

Innovative, Inc.

Dale, please pass on to your management our sincere appreciation for your excellent support. We have been reselling Appriver accounts for several months now, and we are consistently impressed and pleasantly surprised by your organization's uniquely high level of service and responsiveness. For those of us in the industry dependent on services like yours, I can tell you it is refreshing, and it makes it so easy to recommend and resell your service. Hopefully, you hear it all the time, but in case you don't, I wanted to make sure you heard it from Innovative, Inc... THANK YOU!
Jim Wolfensberger