Company Recognized for Exceptional Customer Service by the Customer Service Institute of America
GULF BREEZE, FL — August 26, 2009 —
AppRiver, LLC, a leading provider of e-mail messaging and Web
security solutions, today announced the company was named as a
finalist for the Customer Service Institute of America (CSIA)
International Service Excellence Awards in the Small Business
category. The awards recognize the importance of exceptional
customer service in today's competitive global economy.
"To be named a finalist for the International Service Excellence
Awards is an immense honor," said Michael Murdoch, CEO, AppRiver.
"We pride ourselves on our unparalleled customer service. It is
this dedication that has retained 97 percent of our global
customers since AppRiver's inception. Today, we provide more than
40,000 companies with e-mail and Web security solutions."
Judging criteria for the International Service Excellence Awards
is based on the very rigorous International Customer Service
Standard (ICSS), which was established in 1999 as a benchmark and
certification for customer service management systems around the
world. It provides a comprehensive and practical framework to
assist organizations deliver consistently high levels of
"The tremendous effort required to deliver consistently
excellent customer service is understood by our very best
organizations and it is these examples we seek to highlight as
successful role models," said Brett Whitford, Secretary-General of
the International Council of Customer Service Organizations. "I am
excited by the determination, drive and passion demonstrated by the
selected organizations and individuals for service excellence."
AppRiver was founded in 2002 when co-founders Michael Murdoch
and Joel Smith, CTO, shared a vision to provide business-grade
e-mail and Web security solutions to businesses of all sizes,
without the need for software or hardware. To sustain high
performance and continue superior business results, AppRiver
approaches business with a focus on creating a positive customer
experience from first contact to "post-op" support. This unique
customer-centric methodology adds great value to AppRiver as it
differentiates the company from others in the market. In fact, the
AppRiver Phenomenal Customer Care™ model has become a hallmark of
the company's success throughout the years.
About AppRiverAppRiver is a software-as-a-service (SaaS) security provider
offering secure messaging and Web protection to businesses of all
sizes. In addition to spam and virus protection, the company
provides a complete managed service for Microsoft® Exchange. With
more than 40,000 customers around the world - and an impressive 97
percent customer retention rate since its inception - AppRiver is
one of the largest e-mail security managed service providers
worldwide. In 2009, AppRiver was voted "Best Channel Vendor" by
Business Solutions magazine, receiving the highest published scores
in Service/Support, Product Reliability and Channel Friendliness.
The company was also identified as one of the top 100 companies to
watch in 2008 by Red Herring magazine. For more information, please
About Customer Service Institute of America
The Customer Service Institute of America is to be the
professional body of choice for customer service leaders across the
US. The Institute has the exclusive North American rights to
distribute the International Customer Service Standard (ICSS) and
certify Organizations against the Standard.