AppRiver's Phenomenal Care™
Award-Winning Customer Support Philosophy
AppRiver takes customer service seriously. Since its inception, AppRiver has sustained an impressive 93% customer retention rate while growing its customer base to more than 45,000 companies and over eight million mailboxes worldwide, making it one of the largest email and Web security service providers in the world. One reason for our success is because customer service is more than an extension of our secure messaging solutions. Instead, we treat Phenomenal Care™ as a product in and of itself.
AppRiver aims to create a positive customer experience from first contact to “post-op” support. This unique customer-centric philosophy is AppRiver’s competitive edge in the marketplace. In fact, the AppRiver Phenomenal Care™ model has become a hallmark of the company's success throughout the years, even winning the 2009 Customer Service Institute of America (CSIA) International Service Excellence Award.
When you contact AppRiver’s Phenomenal Care team, you can be assured that the person who helps you is fully trained and up to speed on the latest trends and technologies. That’s because our team members have access to AppRiver University, our first-class training and development program. AppU provides ongoing professional development courses, technical certification programs and offsite classes. Better training for our employees means better service to you, our customers.
AppRiver remains dedicated to providing each client with the following Phenomenal Care™ service:
- Free 30-Day Trial for all Services: Try us out before you decide to use our service.
- 24x7 US-based Telephone and Email Technical Support: Our own employees, right here in Florida, are ready to assist you all day, every day.
- No Cancellation Penalty: We don’t want you to leave, but if you do, we’re not going to charge you for it!